As he noted how many other customers have been short changed in this way and how much are they owed. ?
Happened to me a few week ago, just basically ignore you.
Law unto themselves bunch of legalised thieves.
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Hi, you are speaking to Samuel in the Sports department, how can I help you today?
Player28643: why have I been charged 50p in the pound on my r4 in race 16.45 @ Ling
Samuel: Bear with me one moment please whilst I check your account.
Samuel: Can you confirm your bet number from the race16.45 @ Ling?
Player28643: O/0189976/0001458
Samuel: Thank you. I'll look into this for you.
Samuel: Thank you for waiting.
Samuel: I have reviewed your bet, There was a dead heat between 1st place and a Rule 4 deduction for 4 horses being a non-runner. Which was why there was a 50p charge.
Player28643: it wasnt a dead heat
Samuel: My apologies, no there was no dead heat.
Samuel: But the Rule 4 of 50p was applied, Which was correctly paid out at £81.25.
Player28643: R4 pre 7.15.50 40p
Player28643: r4 4 pre 8.28.27 20p my bet was placed at 7.26.32 so r4 @ 20p was applicable
Samuel: I understand due to the time the bet was placed, I will then forward this bet to be reviewed again regarding to the rule 4.
Samuel: I have sent the bet over for further review between my supervisor and settlement team, This can take some time before they can respond back to us.
Player28643: its ok Ill wait
Samuel: It can take anytime from the next 30 minutes to a few hours. I have made notes to this, You can come back onto live chat for the update/ confirmation of the settlement by then.
Samuel: But Is there anything else I can help you with today ?
Player28643: what is the conversation number to quote
Samuel: The session ID is 62987577351.